Privacy Policy: Data protection statement

Lufthansa Technik Philippines for http:///www.lht-philippines.com
1. Controller

Lufthansa Technik Philippines, Macroasia Special Economic Zone, Villamor Air Base, Pasay City 1309, Philippines (hereinafter also referred to as "we" or "us"), hereby provides you with information on the processing of your personal data collected as part of your use of our website www.lht-philippines.com ("website").

If you have any further queries regarding data protection in connection with our website or the services offered, please contact our data protection office:

Data Protection Officer of Lufthansa Technik Philippines
E-mail: dpo@ltp.com  

2. Scope and purpose of and legal basis for the processing of personal data

We collect and use personal data directly from our users or from other sources (see below) in the following situations:  

2.1. Provision of the website and log file creation

By visiting our website, the system automatically records data and information about the user's computer system each time the website is accessed. The following data ("technical information") are collected:

  • Information on the browser type and version used
  • The user's operating system
  • The user's Internet Service Provider
  • The user's IP address
  • The date and time of access
  • Websites from which the user's system accesses our website
  • Websites accessed by the user's system via our website

 

The log files contain IP addresses and other data which can be attributed to a user. This might be the case if, for example, the link to the website from which the user accesses the website or the link to the website to which the user switches contains personal data.

The data is likewise saved in our system's log files. This data is not stored together with other personal data of the user.

We collect and use this technical information for the purposes of (network) security (to for example, ward off cyberattacks), marketing, and to be able to better understand our users' needs, as well as to continuously improve our website and enable users to access the website from their computers.  

2.1.1. Use of cookies

Our website uses cookies. Cookies are text files stored in the web browser or by the web browser on the user's computer system. When a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a distinctive character string which allows for unique identification of the browser when the website is accessed again. 

2.1.2. Tracking tool

We use the following tracking tool on our website:

  • eTracker

 

The legal basis for using it is our legitimate interest for enhancing the efficiency of our website and (direct) marketing.

You can find more information on eTracker in section 8 "Tracking tool: eTracker".  

2.2. Use of the services offered on our website

We offer a number of services on our website. To provide those services, we must collect and process personal data from the user or our customers.  

2.2.1. Customer newsletter

You can subscribe to a free newsletter on our website. The data entered in the input screen when registering for the newsletter is sent to us and processed:

  • E-mail address
  • Mailing address
  • Job Title
  • Industry
  • First name
  • Last name
  • Company name
  • Telephone/Mobile Number/Fax
  • City, State, Country

 

The following data are also collected during registration:

  • The date and time of registration

 

The following data on usage behavior are collected:

  • Opening patterns
  • Clicking patterns
  • Log-offs

 

During registration, your consent to the processing of the data is obtained and your attention is drawn to this data privacy statement.

Contact data and data on usage behavior are stored electronically at a German service provider and analyzed and processed solely by Lufthansa Technik for the purpose of improving its customer service and sending out newsletters.

We process your data in connection with the newsletter in order to send you news on interesting topics from the world of Lufthansa Technik, specifically Lufthansa Technik Philippines. We also process and use registration and usage data to send you your newsletter with personalized and tailored content.

If a link from the newsletter takes you to our website, you also give us your permission to process and use your IP address as well as geodata, web beacons or similar technologies, in order to check whether the offers made to you met your requirements. 

2.2.2 Customer contact data

Contact data which a sales employee at a Lufthansa Technik Group company receives from the employees of our potential or actual customers for the purpose of business communication is recorded in our shared CRM system and is thus also available to other companies in the Lufthansa Technik Group for that purpose.  

2.2.3 Statistical analysis

There is a possibility that your data may be analyzed in a data warehouse to evaluate the preferences of our registered customers ("statistical analysis") for the purposes of interest-led marketing, individual approaches and continuous optimization of our business processes. We undertake this processing in order to acquire a better understanding of what our customers expect from us and to allow us to offer you communication that is tailored to you personally. This analysis also helps us with fraud detection, auditing and safeguarding security, which is why we perform this processing to protect our legitimate interests.  

2.3. Our legitimate interests in processing personal data

Our legitimate interests are, in addition to the purposes listed above:

  • To protect the company against material and immaterial damage
  • Professionalism (of our products and services)
  • Cost optimization (control and minimization)
 

2.4. Other processing commitments

If obliged to do so by law, we process personal data in order to meet duties of retention under commercial or tax law or to meet legal security requirements. For further information on retention periods, please refer to "Duration of the data processing".  

3. Duration of data processing

Your personal data are deleted as soon as they are no longer needed for the specified purposes. In certain circumstances, personal data are kept for the period of time during which claims against Lufthansa Technik Philippines may be.

Personal data are also saved to the extent that and for so long as Lufthansa Technik Philippines is legally obliged to do so.  

4. Right to object

You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you.

The controller shall no longer process your personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or processing is necessary for the establishment, exercise or defense of legal claims.

Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data, which includes profiling to the extent that it is related to such direct marketing.

Where you object to processing for direct marketing purposes, the personal data concerning you shall no longer be processed for such purposes.  

5. Disclosure of personal data to third parties

We may be required to forward your personal data to third parties within or outside the Lufthansa Group in order to be able to offer you our products and services on the basis of our contractual obligations or our legitimate interests.

These recipients can be categorized as follows:

  • Service providers
  • Transportation and logistics
  • Marketing
  • IT
  • Government bodies and authorities
  • Members of the Lufthansa Technik Group

 

Personal data may be transmitted to third countries or international organizations as part of this. For your protection and the protection of your personal data, appropriate safeguards are provided for such data transmissions as per and in accordance with legal requirements.  

6. Rights of data subjects

Lufthansa Technik Philippines is committed to the fair and transparent processing of data. We therefore believe it to be important that data subjects not only have the right to object, but can also exercise the following rights if the relevant legal requirements are fulfilled:

  • Right to access
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability

 

To exercise your right, please email dpo@ltp.com.ph. In order to process your request and for identification purposes, please note that we will process your personal data in accordance with the applicable data protection laws.

You also have the right to lodge a complaint with a supervisory authority. The relevant supervisory authority for Lufthansa Technik Philippines is:

Lufthansa Technik AG
Weg beim Jäger 193
22335 Hamburg
Germany
Phone: +49 40 5070 0
Email: webbox@lht.dlh.de 

7. Consent

f you give your consent to us for processing your personal data, please note that you may withdraw this consent at any time.

If you gave this consent on the website, please visit the page where you originally gave consent.

In all other cases or if you have problems withdrawing your consent on the website, you can contact dpo@ltp.com.ph

Please note that your consent can only be withdrawn with future effect and such a withdrawal does not have any influence on the lawfulness of past processing. In some cases, we may be entitled in spite of your withdrawal to continue to process your personal data on a different legal basis – e.g. to perform a contract.  

8. Tracking tool: eTracker

We use eTracker as a tracking tool. Its functions are explained in the following paragraphs.

eTracker stores data on visitors, IP addresses and the device and domain data of visitors. This data is stored in truncated form or encrypted so that it is not possible to identify the individual user from it.

The collected data is administered in a data center located in Hamburg, Germany using the highly secure, high-quality and highly available data center infrastructure of IPHH Internet Port Hamburg GmbH, which is certified as complying with ISO/IEC 27001:2013.

eTracker gives us insights into the following data:

  • When the website was accessed (month, year, week, day, time of day)
  • What devices were used to access the website and what browser and operating system those devices use
  • What individual pages of the website are visited
  • Visitors' regions and languages
  • Visitors' click behavior
  • Click paths, click frequency
  • Dwell times on the individual pages of the website
  • Most-clicked pages on the website
  • Where the website was accessed from (referrer)
  • How often the website or its individual pages were called
  • Whether and how visitors return to the website or its individual pages

 

You can obtain more information on this tracking tool at: https://www.etracker.com/